<aside> <img src="/icons/bell-notification_green.svg" alt="/icons/bell-notification_green.svg" width="40px" /> Last update: 6 August 2025

</aside>

Sage Clinic Pty Ltd (ABN 47 496 692 350) (Sage Clinic, we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, when providing our telehealth services to you (Services) or when otherwise interacting with you.

The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• Identity Data including first name, last name, title, date of birth, gender, job title, photographic identification, marital status, and pronouns.
• Contact Data including billing address, email address and telephone numbers.
• Financial Data including bank account and payment card details (processed securely via third-party providers such as Stripe and Medipass).
• Transaction Data including details about payments between us and any Services you have purchased.
• Technical and Usage Data including IP address, login data, browser session details, geo-location data, device and network details, page views, referral sources, search queries and site usage behaviour.
• Interaction Data including information you provide when participating in surveys, feedback forms, or other interactive features of our Services.
• Marketing and Communications Data including your preferences for receiving marketing material from us and your communication preferences.
• Professional Data for applicants or team members, including employment history and qualifications.
• Sensitive information includes information such as racial or ethnic origin, religion, political views, sexual orientation or practices, criminal records, health or biometric data.
• Health information, a type of sensitive information, includes personal health details shared during consultations or contained in referral letters or treatment plans.

We collect the following health information:

• When registering as a patient:
  • Medicare number;
  • referral documents from health professionals;
  • physical and mental health history;
  • medications and other relevant health details.
• During consultations:
  • sensitive information relevant to the assessment or treatment of your mental health;
  • detailed psychological and physical health information;
  • other sensitive information you choose to share during sessions.

How we collect personal information

We collect personal information in a variety of ways, including: